1. What can I enter into the “Who/What” field?
You can input names, search terms and phone numbers in the Who/What search field. No differentiation is made here between upper and lower case letters. German characters are treated as follows: “ä=ae”, “ö=oe”, “ü=ue” and “ß=ss” (thus Müller becomes Mueller, Maßen becomes Massen). Accents, such as in “Café” can be left out of the input. In order to exclude misuse of data, enquiries require an input in this field.

2. How does the Map search work?
You are looking, say, for a restaurant, supermarket or vehicle repair shop somewhere nearby. Use the input field "Who/What" ("Hotel", "Hotel Müller") and enter the region where you wish to search under "Where" (postcode or place name or car registration number).
The functions for shifting (arrows or pressed mouse key) and zooming of the map section (click on "+", resp. "-" or with the mouse scroll wheel) and for determining the centre of the search point ("pin") allow quick and simple geographic search.
Incidentally: With the right mouse key you can open an additional navigation window, from where you can easily access all important functions.

3. How can I systematically search the hit list?
The hit list also offers numerous options to optimise the results to suit your requirements.
For example, you can
• determine the number of hits displayed yourself
• narrow down the results with filter functions
• accelerate the search within hits by sorting functions
• increase the number of hits with the “Show similar” option
• and start a search of the surroundings directly from the hit list.
You can abort your search in the hit list at any time and use the “Who/what” or “Where” fields to start a new search.

4. How can I search with precision?
If several terms are input each with a space between, only those hits matching all the input criteria are displayed. Tip: In order to broaden the hit range, it is better to input fewer criteria.
If you know the exact name, input it in quotation marks. If “Ristorante Salvatore” is input, only results which exactly match this designation are shown. Entries only containing “Salvatore” or “Ristorante”, e.g. “Trattoria Salvatore”, will then not appear in the hit list.

5. How can I launch a broad-ranging search?
In order to start a broad-ranging search, you can enclose the terms in round brackets. This then displays all results containing at least one or even several of the terms: By inputting (Ristorante Salvatore), you would also find Ristorante Rimini and Trattoria Salvatore.

6. How can I exclude results?
A certain number of results can be excluded by setting an exclamation mark. By inputting “Kundendienst !Möbel”, you would exclude customer service for furniture, but still find customer service for electrical applications.

7. How are abbreviations treated?
Abbreviations are useful if, say, you do not know the exact spelling of a name or company designation.
In such cases, you can abbreviate an input after at least 4 characters with an asterisk (*), and thus obtain a wider range of hits. For example, if “Chin* Restaurant” is input, entries under both “China Restaurant” and “chinesisches Restaurant” would be found.

8. How do I use the route planner?
The route planner is likewise accessed directly from the start page. Here you can find the best route from A to B quickly and simply – not only by car, but also by public transport. For example, the nearest bus stop or rail station can be found for any address.

9. Which fields are mandatory?
In an “Expanded search”, only the “Name/term” field needs to be completed. All other fields can be completed or left blank.

10. How many hits are shown in the hit list?
You can choose whether the hit list displays 10, 20, 50 or all hits. The default setting is a maximum 20 results on the hit list.

11. What information is offered in the detail view?
Access the detail view for a merchant or a private subscriber by selecting the subscriber in question from the hit list. Apart from the basis information shown on the hit list, the detail view provides additional information, such as mobile phone number, opening hours, brands, services etc..
Providing the subscribers details are available, you can click on a link in the detail view to access its Web site or shop service.
All “Contact-use” functions – which were already available to you in the detail preview – are likewise accessible directly from the detail view.

12. How do I get to a business entry?
You can agree the features of your desired entry which go beyond the standard, including trade or business designation, directly with the publisher responsible for you.